Hot Tub Relocation & Delivery

Terms and Conditions

Please read the following information very carefully.


In the unlikely event that there is damage to your hot tub or property, we have commercial insurance in place.

£1million public liability - This covers you and us from the kerbside to your garden for damage to you or your home.

£10k goods in transit - This covers your spa whilst it's on the back of our trailer. 

Important information

Price quoted is assuming the Hot Tub is disconnected and drained and any lifting device/accessories removed. There is a £25 charge for removal of lifting devices or accessories and £25 charge for refitting at drop off. We are limited to Hot Tubs of 2.5x2.5m if your tub exceeds this please let us know. If the Hot Tub exceeds 2.3x2.3 we will need to send a third engineer and/or will require assistance from an able-bodied person at both the pick-up and drop off address.  Please communicate this to us at booking. If the Hot tub is sat in any form of housing, sunken into decking or has a gazebo over it, we will require photographs to confirm that we can remove it. Additional time to remove is charged at £40 per hour for two engineers

Please let us know if your spa is any of the following brands:

Jacuzzi, Artic Spa, Coast Spa, Premier spa

As well as dimensions we may also require dry weight

If fence panels, gates or any other structure needs to be removed in order to allow access, please make sure this is done prior to our team arriving. If you must remove structures to get the spa in or out of the properties on the day you will be charged for the extra time at £40.00 per hour.  If you require assistance, we do not accept liability for any damage caused to such structures in this event and it is at the engineer’s discretion on the day as to whether we are able to assist with this. You may be asked to sign a disclaimer in any instance in which we believe damage to spa, property or persons may be incurred.  Failure to remove structures or sign disclaimer will result in the job being cancelled onsite and full amount is payable on the day

Transport a Tub accepts no liability due to acts of god, fire or weather-related issues which impact on us being unable to relocate your spa.  We reserve the right to retain deposit should you wish to cancel or postpone at any point after booking due to such issues which are out of our control. If you are aware of such issues but do not communicate this to us and we arrive at the property and are unable to relocate the spa due to this, then we reserve the right to request the full amount which is payable on the day

IMPORTANT - Please make sure you check out our website at: ensure there are no issues with access and familiarise yourself with the equipment and methods we use. Please note that we do not offer a lifting service or operate a crane/hiab. If we arrive at the pickup location and there is a problem regarding access that has not been communicated to us which results in us being unable to remove the Hot Tub/Spa we reserve the right to invoice you for the full amount payable. If there is an access problem at the drop off address, we will only be able to provide a drive way drop off and you will still be charged the original price which is payable on the day 

If any of the above information is relevant to your booking then please let us know as soon as possible. Please note: If you cancel within 48hrs before the job is due to commence (2 working days) which does not include out of hours Mon-Fri 9:30-5pm we reserve the right to retain the £180.00 deposit. Cancellations given under 24hrs we reserve the right to invoice for the full amount. You will have 7days to pay this from date invoiced. Cancellations after booking but before 48hrs notice will be charged an administration fee of £50.00. We reserve the right to request full payment if any of the above terms and conditions aren't adhered to. This is a contractual agreement and by paying us the deposit you are entering into the agreement. 

Any communication regarding the above should be delivered to the office via telephone conversation or via email within office hours and with sufficient notice as detailed above.  Whatsapp, text message, eBay, Gumtree or Facebook messages are not a sufficient or reliable method of communication and Transport a Tub do not accept liability for information that is missed due to being sent in this way

Transport a Tub also reserve the right under extreme circumstances to cancel or postpone your job due to circumstances that are out of our control at any point due to mechanical vehicle failure, staff absence, road closures or issues with traffic.  We will strive to replace vehicles, staff members and find alternative routes where possible as soon as possible and commit to communicating this to you as soon as we are made aware. We commit to rescheduling your job at the earliest possible date if necessary 

We also offer a commissioning service providing your electrics are in place which entails us getting your spa up and running once in place.  The price for this is £100.00 and must be specified at time of booking so that the time slots can be allocated accordingly. We also stock high quality chemical starter kits which can be added at time of booking.  Packs include test strips, chlorine, PH +, PH -, and foam away. We cannot recommend these highly enough as chemicals purchased alongside second hand spas are not always within their best before date and this can compromise the sanitisation of your water.  Chemical starter packs are £55.00 per pack and will last you approximately 3 months. Hot tub flush is a chemical we also recommend purchasing when buying a used spa as this will thoroughly flush any debris, scale and body fats that you cannot reach through cleaning alone from behind the jets, pipework and major components. We also offer various servicing options starting at £149.00 depending on your needs, please call for full details

What equipment do we use to move your Hot Tub?

Using state of the art Spa Dolly systems we are able to get through gates as little a 900mm, see below kart dimensions.

Hot Tub Relocation and Dolly Trailer

On standby, our vans also carry something called a Spa Sledge, this helps in the event when the spa kart can be too long or height is a restriction, it is limited to use on concrete, decking and gravel. The sledge will not run on grass unless its ply-boarded beforehand.

Hot Tub Relocation Sled and Wedge

How do we lift your spa on its side?

If we’ve not had our Weetabix, we have something called a Spa Wedge. This is an inflatable piece of kit which is placed under the hot tub and inflated, lifting the spa to the balance point.

Do we supply cranes?

We sub-contract crane work to local companies to where the spa is located to be craned in or out.

Craning prices can vary depending on area and road you are located and access.

Prices will be anything from £200-£1000 on average but can be more if you're on a major road. It's best to get this quote firmed up prior to booking anything.

Need a Hot Tub Relocation Terms & Conditions? Get a Quote today...

Call Transport A Tub 07591 205736 alternatively 0333 990 0340

One of our team will be delighted to take your call and assist you with your enquiry.

Get A Quote

Pickup Postcode

Dropoff Postcode

Hot Tub Dimensions

Access Description